At My Podologie, we understand the importance of receiving your orders quickly, safely and efficiently. That is why we have chosen DPD, one of the European leaders in parcel delivery, to ensure the distribution of our products. Whether you are a professional in podiatry-chiropody in France or abroad, DPD offers you a reliable and high-quality delivery service.
Why choose DPD?
- Reliability and speed : DPD is known for its fast delivery times and high reliability rate. With an extensive network across Europe, DPD ensures that your orders arrive on time, no matter where you are.
- Real-time tracking : With DPD's real-time tracking system, you can follow the progress of your parcel at every stage. You will receive notifications by email or SMS to stay informed about the status of your delivery.
- Delivery flexibility : DPD offers several delivery options to suit your needs. You can choose to receive your parcel at home, at your office, or at one of the many Pickup relay points near you.
- Responsive customer service : If you have any problems or questions regarding your delivery, DPD customer service is available to assist you quickly and efficiently.
How does delivery with DPD work at My Podologie?
- Placing an order : Once your order has been placed on our My Podologie website, it is carefully prepared by our logistics team. When placing your order, you can choose to have it delivered to a Pickup relay point for greater convenience.
- Shipping : Once ready, your order is handed over to DPD for shipping. You will then receive a confirmation email containing your tracking number.
- Parcel Tracking : Use the tracking number to track your parcel on the DPD website or via their mobile app. You will be notified of the estimated delivery date and time. You can track your parcel here .
- Parcel reception : On the day of delivery, you can track the delivery person's journey in real time. In case of absence, DPD offers re-delivery solutions or the possibility of collecting your parcel from a Pickup relay point.
What to do if the package is damaged?
If your package arrives damaged, it is crucial to make detailed reservations to the delivery person. Here's how to do it:
- Inspect the package : Upon receipt, carefully inspect the external condition of the package before signing the delivery note.
- Issue reservations : If the package shows visible signs of damage (crushing, tearing, humidity, etc.), note precise and detailed reservations on the delivery note. Example: "Package crushed on the upper right corner, packaging torn on the left side, damaged goods: two damaged boxes."
- Refusing the package : If the damage appears significant, you can refuse the package by reporting it to the delivery person and noting the reasons on the delivery note.
- Document the damage : Take photos of visible damage before opening the package to have proof in case of a claim.
- Contact DPD and My Podologie : Immediately inform DPD and My Podologie of the damage suffered. Send a copy of the reservations made, the photos and a detailed description of the problems encountered.
Additional benefits
- International Delivery : For our customers located abroad, DPD offers fast and reliable international delivery services.
- Rescheduling Options : If you are not available to receive your package, you can easily reschedule delivery for a later date or choose another delivery address.
- Eco-responsibility : DPD is committed to greener delivery by reducing the carbon footprint of its operations, particularly through the use of electric vehicles and ecological initiatives.
At My Podologie, we are committed to providing our customers with high-quality products with an exceptional delivery service. In partnership with DPD, we ensure that your orders arrive quickly and safely. Trust us to meet all your podiatry equipment needs, with the guarantee of professional and efficient delivery.
For more information or to track your order, visit our website or contact our customer service. You can track your DPD parcel directly here .
